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TERMS AND CONDITIONS

 SECURITY

We believe in applying practices to assure the highest security and privacy to our customers including implementing a secured website and using Paypal. Your information is protected by Paypal’s SSL Encryption for the highest level of Internet Security.  We do not share any of our customer’s information to a third party.

 

PAYMENT POLICY

We accept any forms of payment via Paypal, American Express, Discover, Visa and Master Card. 

 

We also accept Cashier’s Checks or US Government Postal Orders.  All checks must be cleared by the bank before the merchandise will be shipped.  The clearance of checks may take from 4-10 business days.
 
Address: 
1865 Herndon Ave Suite k188
Clovis, CA 93611
USA
 

We will hold the merchandise up to five days from the time you placed your orders. All items will be placed back in inventory if the check is not received after five days.

 

 

SHIPPING

We try our best to minimize the shipment cost if at all possible. We use UPS and USPS (United States Post Office Services) as our primary carriers.  Depending on the merchandise, other carriers may be used by our affiliates. 

We stay committed to green and we try to use shipping materials that are recyclable or re-used boxes from our source factory without compromising the overall safety and integrity of the package.  We recommend that you dispose all our shipping materials in the recyclable bin after use.

International Buyer: We also ship worldwide. All international packages are inspected by the postal office for custom clearance. All purchases outside the continental US may incur additional fees imposed by the government and shipping charges may vary due to these fees. We will notify you of any changes and an invoice will be issued via Paypal for all additional charges prior to shipping. As a result, this may take additional processing time for shipping.  Delivery time may vary depending on the location. We provide our international customers pertinent tracking information and estimated arrival date once order is complete.

We recommend that you contact us prior to purchase. Please email us at mail@theverbenacottage.com.  Please indicate the items (include the item number and a brief description) you wish to purchase and your complete mailing address. We will notify you of the shipping charges and a Paypal invoice will be issued through email upon your approval.  Mailing insurance will be included in your itemized shipping charges.

Free Shipping: Free shipping is applicable to selected items if mailed within the continental US. The delivery time may vary from 3-10 business days. If you would like to upgrade shipping method, please email us mail@theverbenacottage.com and we can send you an invoice via Paypal for the remaining balance.

Order Tracking: You may use our tracking system for the status of your order. You may click on the Order Tracking, enter the email address used when you purchased your products, along with your order number, to view your order details.  For any other inquiry, you may contact us anytime at mail@theverbenacottage.com or call toll free 1-888-800-4606.


VINTAGE ITEMS

All our vintage items are one-of-a-kind.  We do not store our vintage items in our main warehouse but they remain in our vintage store location in the Old Town Clovis. We check our inventory bi-weekly and any purchases made in between those days may not guarantee the availability of the items. If the item you ordered is no longer available at the time of purchase, you will be notified immediately and a full refund will automatically be processed within 24-48 hours from the time of purchase.  All refunds are processed via Paypal and the money will be deposited/credited back to the account used when purchasing the item. You may contact us via mail@theverbenacottage.com or call us at 1-888-800-4606 for availability of the item prior to purchase. 


RETURN POLICY

New Items:

Your satisfaction is important to us. All non-vintage items must be returned within 10 days from the time of receipt of merchandise. All returned items must be in their original packaging, unused and unwashed with the tags intact. If there is damage found on the items purchased, this must be reported to us within 48 hours at mail@theverbenacottage.com All returned items must be assigned with a return authorization number from Verbena Cottage and accompanied by a statement from the customer describing the reason for return.  All items will be returned to the assigned address provided with the return authorization number.

If an item returned is not defective, a restocking fee of 25% will be charged and the refund (minus the shipping and handling cost) will be returned via Paypal. The customer will be responsible for the shipping cost.  Returns made after 10 days may not be eligible for refunds or returns and a store credit will be applied.

 

Abonita Scarf:

If you are dissatisfied with your selection, you may return ABonita products for an exchange, credit, or a refund (excluding shipping and handling fees) for up to 10 days from the delivery date. Returns made after 10 days will not be eligible for refunds or returns. Please contact us at mail@theverbenacottage.com for return authorization and address.

 

WearEase:

We will gladly accept your returns within 30 days of the receipt of the product. The customer will be responsible for the return shipping cost. Please contact us at mail@theverbenacottage.com for return authorization and address. All returns should be accompanied with the Return Information Form.

 

Vintage Items

All vintage sales are final. Due to the nature of antiques and vintage products, these items may come with scratches, loss of color, and other imperfections that bring out the lovely vintage patina.  We try our best to describe the flaws and to capture them in photos. We do ask that you address any questions about our products and concerns  via mail@theverbenacottage.com prior to your purchase.  
 
Verbena Cottage Floral Reproductions
All the items in our floral collection are made to order and production may take up to 1-3 weeks, excluding non-business days. Our flower arrangements are produced by floral artists from our affiliated company and each product is made from quality silk materials or preserved botanicals that are carefully selected.
Claims must be reported within two business days of delivery.  No returns will be accepted without our return authorization number. All packing materials must be saved for shipper inspection.  All returns are subject to 25% re-stocking fee in addition to all shipping charges incurred.  Returns must be packed sufficiently; items returned broken because of inadequate packaging will not be credited.  The flower arrangements are considered custom orders, therefore, authorized returns will be in the form of store credit only. If you have any questions about our products prior to purchase, please email us at mail@theverbenacottage.com.
Disclaimer: Verbena Cottage go to great lengths to assure that quality and integrity are maintained in all the products and therefore, reserve the right to make substitution at the discretion without compromising the overall design of the item. 

COPYRIGHT

All content included on our website such as photos, text, graphics, logos, and images are the property of “The Verbena Cottage.com” and our affiliates. All items mentioned are protected by U.S. and International copyright laws.  Unauthorized reproduction and/or use of said items are strictly prohibited.

 

SALES TAX: 
Sales tax is included at checkout for all California residents.

 

 

Verbena Cottage reserves the right to amend the policies at any time when deemed necessary. The same original policy will be applied to all purchases made, prior to the change, at the time of purchase.